This page summarizes feedback from publicly available reviews of Union Savings Bank branches. These summaries are based on opinions expressed by reviewers and may not represent every experience. They are provided here for public accountability and to highlight recurring concerns. Statements below are not verified facts and should be read critically.
Cincinnati Area
- Some reviewers describe unresponsive customer service and difficulty obtaining assistance with loan servicing questions.
- There are reports of payment processing delays or misapplication of payments.
- Some reviewers mention long wait times inside branch offices and limited branch hours.
Columbus Area
Some reviews describe confusion about loan documents and terms and unsatisfactory responses to questions.
Some borrowers report miscommunication about fees and unclear explanations of charges.
A number of reviewers express dissatisfaction with the resolution of disputes or complaints.
Dayton Area
Long wait times for customer service and incomplete responses to inquiries.
Complaints about mishandling of loan servicing and confusion around payment posting.
Reports of unsatisfactory resolution of disputes and difficulty reaching decision-makers.
Indianapolis Area
- Complaints about understaffed branches and delays in processing loans or deposits.
- Reviews describe confusion over deposit availability and funds release.
- Some borrowers report dissatisfaction with dispute resolution and lack of communication.
For official branch locations and support, please visit the company’s website.